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Nonprofit Facebook Welcome Tabs: Inspiration and Innovation

34 Comments 25 June 2010

Note from Debra on June 1, 2015: While this blog post was extremely relevant at the time of publishing, June 2010, Facebook has changed since then and no longer allows custom landing tabs. If you want to cruise down memory lane and look at what nonprofit organizations were doing with custom Facebook tabs, enjoy this post!

 

Most Facebook Fan Pages bring the visitor to the Wall. This is the equivalent of landing in the middle of a conversation. Wouldn’t it be better to open the door first with a special Welcome tab? Or offer an overview of what actions your organization is promoting now? Consider developing a custom Welcome tab to introduce the organization to its visitors, and convert fans to stakeholders.

Facebook Page administrators can choose any tab to be the landing tab. Most choose the Wall tab.  However, why not add a custom landing tab highlighting the value of Liking the Page? A custom landing (or Welcome) tab is designed for visitors to your Page who have not yet Liked it; once they become a fan, fans land on the Wall. The value of a custom-designed landing tab is that you can create the first impression, ask visitors to become a fan directly, ask visitors to take an action, and show the “at a glance” unique value of your cause.

Pages with  custom landing tabs have a higher conversion rate to fans than Pages without them.

According to a May 2010 BrandGlue study, visitors to Pages with a landing tab converted to “people who like” the Page at a rate of 47%, while those without a custom landing tab converted at a rate of 23%. That’s a pretty compelling statistic. You can check these statistics for your own Page by looking at the Page Views in your Page Insights. What percentage of Page visitors currently convert to fans?

Another approach is to develop a custom landing tab with a special offer. Organizations could learn from Danny Brown’s recent experiment of offering an exclusive e-book, only available through his Facebook Page, and only available to people who  liked his fan page. Danny Brown found that, within a week of the offer via Facebook, the number of people who Liked his Page grew by 245% (from 190 fans to 466). And, importantly, there had been only seven unsubscribes – the vast majority remained fans. (Hat tip to @AskAaronLee for pointing me to this experiment.)

How could a nonprofit organization take advantage of this?

Nonprofit landing tabs come in all flavors: some offer a call to action, others highlight the latest projects, reveal special offers, ask for your email, or offer incentives for Liking the page. It is up to your organization to decide what makes the most sense. In the slide show below, I’ve highlighted 15 nonprofit Pages with custom landing tabs.

I also created a wiki exclusively for Facebook landing tabs. In the wiki, you will find the links to Facebook landing tabs in the slide presentation. I invite you to join and add other links, as well as include information about metrics related to custom landing/welcome tabs.

A few resources:

How to create a landing tab that converts visitors to fans (All Facebook)

Welcome Tab Facebook Application (create your own)

Facebook Landing Pages Wiki (add your landing page to this, discussions on usage and metrics)

»

About

Debra Askanase is an experienced digital engagement strategist, non-profit executive, and community organizer. She works with mission-driven organizations to develop digital strategies and campaigns that engage, create trust, and move stakeholders to action. Debra speaks at conferences worldwide on the intersection of technology, social media, and nonprofit organizations.

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