The Listening workshop at the Nonprofit Technology Conference covered more than the tools: it was a point of view about why listening is critical to any organization. Wendy Harman discussed how the American Red Cross thinks about listening: it is critical to the relevancy of the organization, internal development, professional development, and reputation management.

Live blogging a moderated session about online reputation management at SphinnCon Israel. Great ideas for rep managment and recognition using a Q & A answers strategy.

What happens when your cause is "brandjacked?" When you find out that a for-profit, unaffilitated entity is trying to make money off of your donors? That's exactly what happened to Trees for Troops in mid-November. Guest blogger Steve Drake, of Trees for Troops, tells how Trees for Troops fought back, lessons learned and the ROI of social media.

You have to commit to social media maintenance. Social media profiles are your organization's online homes, and you can't close up shop for a while, take long vacations, or fail to maintain them. This post examines the necessity of social media maintenance, and the repercussions of not maintaining your online homes.

Reputation management is not just a tool for defensive online listening, but to alert us when good things are said about our company online. Two days ago, I found out that I won an industry award solely because my company was mentioned and hyperlinked from another site. How did I find out? A Google Alert I had set up notified me. In this post, I discuss the importance of effective listening posts, using my award as an example of "the flip side of reputation management."

This week, two employees blindsided Domino's Pizza with a self-made, so-called prank video. It went viral. the shocking news? Domino's wasn't even listening. Every organization and nonprofit should learn from Domino's Pizza.

Why is proactive reputation management necessary for your organization? I list four compelling reasons for creating a reputation management strategy and offer links to resources for proactively adjusting or creating an online reputation.

When your company is faced with a crisis, you should have the appropriate social media tools in place to listen, engage with stakeholders and broadcast messages. In this post, I consider the reputation problems recently faced by Network Solutions and Motrin, the strategies used to address them, and lessons we can learn from them.