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engagement

Creating Entry Points Using The Social Technographics Ladder

No Comments 15 April 2015

I had an "aha!" moment this week: We can't forget about different entry points and jumpers. While some will move along a continuum towards increasing leadership responsibilities, others will contact you or begin to show leadership interest from the very beginning. In this blog post, I offer a model with a variety of online entry points for those stakeholders who want to dive into your organization fully, jump over initial entry points, and become deeply engaged.

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Screen Shot 2013-09-12 at 10.47.48 PM

engagement, network weaver, presentations, social media policy

Moving From Stakeholder To Network Weaver

10 Comments 13 September 2013

What can we do to move stakeholders, those who are already invested in some way in the success of our organizations, up a ladder of engagement to become network weavers? To then become fundraisers? In this blog post, I highlight a presentation that I gave this week entitled "Empowering Your Stakeholders to Become Network Weavers" as part of the Women in Philanthropy speaker series. It's a "playbook in four-part harmony" that includes encouraging staff to actively use social media channels, developing social media policies, training staff/volunteers/board members on social media use, and assigning private online spaces for online network weavers and more highly-engaged fans to use.

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image courtesy of kaniths

community management, engagement

What Do You Reserve For Your Most Loyal Fans?

2 Comments 20 May 2013

The imitable Sarah Robinson recently spoke about the irony that daily deal sites such as Living Social offer incentive deals for new customers, yet it is even more important to reward your most loyal customers with your best pricing. That really stuck in my head. Mission-driven organizations have not really thought much rewarding loyalty by offering their very best deals to their most loyal online fans. And frankly, it's an oversight, because it's a game-changing idea for the nonprofit sector.

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9781118288337.pdf

Book review, engagement, guest posts

Implementing Social Change Anytime Everywhere: Q & A with Amy Sample Ward and Allyson Kapin

2 Comments 10 April 2013

Earlier this week, I posted my review of Amy Sample Ward and Allyson Kapin's new book, Social Change Anytime Everywhere. After reading the book, I sent Amy and Allyson six questions about the book, following up on some of the concepts and examples presented in the book. In the following Q&A, Amy and Allyson share their thoughts on what inspired them to write the book, how real-time web and mobile has changed how we do business internally and externally, which nonprofits are successful at building online community, what assets an organization should have in place before launching a multichannel campaign, and the investment needed to raise money online.

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Seattle Public Library suggestions post w:photo

case studies, engagement, Facebook

The Intersection of You and Them is Value

6 Comments 10 December 2012

What is the Seattle Public Library doing that is so radically different than 90% of the Facebook Pages out there? Offering value. In the case of the Seattle Public Library, they've clarified the intersection of what they can offer, and what their Facebook fans want. That intersection is a personalized, customized, online library experience. And boy, are they offering value for a Like.

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About

Debra Askanase is an experienced digital engagement strategist, non-profit executive, and community organizer. She works with mission-driven organizations to develop digital strategies and campaigns that engage, create trust, and move stakeholders to action. Debra speaks at conferences worldwide on the intersection of technology, social media, and nonprofit organizations.

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