Comments on: Why the American Red Cross Listens Online http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/?utm_source=rss&utm_medium=rss&utm_campaign=why-the-american-red-cross-listens-online Fri, 03 Feb 2012 07:32:24 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Wendy Harman http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1252 Wendy Harman Fri, 23 Apr 2010 19:27:24 +0000 http://www.communityorganizer20.com/?p=2500#comment-1252 John - We read all of our mentions so there's no filtering. We hop in and try to respond appropriately and helpfully everywhere we can, which many times includes talking to the people who are neither upset or happy. John – We read all of our mentions so there's no filtering. We hop in and try to respond appropriately and helpfully everywhere we can, which many times includes talking to the people who are neither upset or happy.

]]> By: Debra Askanase http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1251 Debra Askanase Fri, 23 Apr 2010 08:58:31 +0000 http://www.communityorganizer20.com/?p=2500#comment-1251 Hi John, good question. The answer is that I'm not entirely sure. I know that Radian6 can filter by sentiment. She didn't speak about a percentage of extremes at either end in the presentation. I sent a note to Wendy Harman asking if she could address your comment here as well - and I'll let her address the comment if she can. Hi John, good question. The answer is that I'm not entirely sure. I know that Radian6 can filter by sentiment. She didn't speak about a percentage of extremes at either end in the presentation. I sent a note to Wendy Harman asking if she could address your comment here as well – and I'll let her address the comment if she can.

]]> By: John Haydon http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1250 John Haydon Fri, 23 Apr 2010 06:01:18 +0000 http://www.communityorganizer20.com/?p=2500#comment-1250 Debra - Quick question for you: You wrote "The ARC actively seeks to connect with people who are upset or *happy* about our work" How do they filter out these conversations from the ones that are neither upset or happy. Are they looking for some percentage of extremes on each end? Debra – Quick question for you: You wrote “The ARC actively seeks to connect with people who are upset or *happy* about our work” How do they filter out these conversations from the ones that are neither upset or happy. Are they looking for some percentage of extremes on each end?

]]> By: Lessons from the NWF: How to Create a Free Listening Dashboard | Community Organizer 2.0 http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1249 Lessons from the NWF: How to Create a Free Listening Dashboard | Community Organizer 2.0 Thu, 22 Apr 2010 20:42:23 +0000 http://www.communityorganizer20.com/?p=2500#comment-1249 [...] Are Media Listening session at the 2010 Nonprofit Technology Conference. In Part One, I wrote about how the American Red Cross thinks about listening. In Part Two, I’ll pass along insights and tips from Danielle Brigida (National Wildlife [...] [...] Are Media Listening session at the 2010 Nonprofit Technology Conference. In Part One, I wrote about how the American Red Cross thinks about listening. In Part Two, I’ll pass along insights and tips from Danielle Brigida (National Wildlife [...]

]]> By: Debra Askanase http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1248 Debra Askanase Tue, 20 Apr 2010 11:33:40 +0000 http://www.communityorganizer20.com/?p=2500#comment-1248 Thanks, Gloria. So nice to hear that I captured the essence of your social media approach correctly. This approach is so inspiring to me. Look forward to connecting on twitter as well. Thanks, Gloria. So nice to hear that I captured the essence of your social media approach correctly. This approach is so inspiring to me. Look forward to connecting on twitter as well.

]]> By: bethkanter http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1246 bethkanter Tue, 20 Apr 2010 05:22:39 +0000 http://www.communityorganizer20.com/?p=2500#comment-1246 Love this post! Love this post!

]]> By: Gloria Huang http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1245 Gloria Huang Tue, 20 Apr 2010 03:15:22 +0000 http://www.communityorganizer20.com/?p=2500#comment-1245 Hi Debra,<br><br>This is an awesome write up! I work with Wendy at the Red Cross headquarters. You definitely captured everything about what we try to do every day with social media at the ARC. Thanks! <br><br>PS. Just followed you on twitter. :) Hi Debra,

This is an awesome write up! I work with Wendy at the Red Cross headquarters. You definitely captured everything about what we try to do every day with social media at the ARC. Thanks!

PS. Just followed you on twitter. :)

]]> By: links for 2010-04-19 « KK's Blog http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1247 links for 2010-04-19 « KK's Blog Tue, 20 Apr 2010 01:03:05 +0000 http://www.communityorganizer20.com/?p=2500#comment-1247 [...] Why the American Red Cross Listens Online | Community Organizer 2.0 (tags: nptech 10ntc nonprofit listening marketing research dashboard reputationmanagment) [...] [...] Why the American Red Cross Listens Online | Community Organizer 2.0 (tags: nptech 10ntc nonprofit listening marketing research dashboard reputationmanagment) [...]

]]> By: links for 2010-04-19 « KK's Blog http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1775 links for 2010-04-19 « KK's Blog Tue, 20 Apr 2010 01:03:05 +0000 http://www.communityorganizer20.com/?p=2500#comment-1775 [...] Why the American Red Cross Listens Online | Community Organizer 2.0 (tags: nptech 10ntc nonprofit listening marketing research dashboard reputationmanagment) [...] [...] Why the American Red Cross Listens Online | Community Organizer 2.0 (tags: nptech 10ntc nonprofit listening marketing research dashboard reputationmanagment) [...]

]]> By: Debra Askanase http://www.communityorganizer20.com/2010/04/19/why-the-american-red-cross-listens-online/#comment-1244 Debra Askanase Mon, 19 Apr 2010 22:15:18 +0000 http://www.communityorganizer20.com/?p=2500#comment-1244 Hi Katie,<br>Thanks for stopping by. I was really struck by the same point as well, and also by the organizational support for creating community through listening. Both of these ideas really speak to the commitment by the ARC to *really* listening and using social media as a community and organizational-building tool. Hi Katie,
Thanks for stopping by. I was really struck by the same point as well, and also by the organizational support for creating community through listening. Both of these ideas really speak to the commitment by the ARC to *really* listening and using social media as a community and organizational-building tool.

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